Configuring Outgoing Mail Settings

You can use settings to configure the outgoing mail options used by your organization's email system.

Configure Outgoing Mail Settings

Click Settings & Tools > IT Settings, and then click Email Settings.
In the Outgoing Mail Setting (SMTP) section, do the following:
- For System Email Address, type the email address that will appear as the sender on all Policy & Procedure Management notifications. To allow replies to these notifications, type the email address of someone within your organization, such as an administrator. To prevent replies, use a nonworking email address, such as noreply@mycompany.com. Whatever you type must be in a valid email format.
- For Select Method for Sending Emails from PolicyTech, these options apply only if NAVEX hosts your system. By default, notification emails are generated using an SMTP mail server located in the NAVEX hosting center. To switch to using your organization's SMTP mail server, click Use client-entered mail server settings, and then enter the appropriate server and port information and whether the server requires authentication.
Select Disable Most Notifications to block the sending of task notification emails. This option is typically used only when installing and setting up the Policy & Procedure Management system or when using Bulk Edit. With this setting, tasks will continue to be added to each user's My Tasks list but no task notification emails will be queued. In other words, reactivating task notifications will not send emails for tasks created while task notifications were disabled. Selecting Disable Most Notifications also disables the Periodic Report Emails feature.
In the Test Outgoing Mail Settings section, in the Email Address box, type your email address, and then click Save and Test. Check your email inbox after a few minutes to see if the message was successfully sent.
Click Save.