Report: Users with Bounce Back Emails
Description
Shows which task emails were undeliverable for the selected readers during a specified time period.
Note: If, in the Bulk Mail Settings tab of Email preferences, the Distribute Bulk mail by BCC setting has been selected, undeliverable emails cannot be logged by PolicyTech or included in this report.
Available to users with the following roles or permissions:
Report Manager, Administrator
How to Generate
- Click Reports.
- Click User Reports, and then click Users with Bounce Back Emails.
- Select the users you want included in the report (see Selecting Users for help).
All options available for this report are displayed on the left. Notice that the number of currently selected users is displayed after the Users option, which you can click anytime to change your user selection.
Note: If you change your user selection after clicking View Report, click View Report again to refresh the report contents.
- (Optional) Click Arrangement and do any of the following:
- To change the default report columns, click Show/Hide Columns, and then click to clear a check box.
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By default, the user sort order in the report is ascending by last name. To change what the users are sorted by, click a different column heading. Click the same column heading again to reverse the sort order.
- (Optional) To show only those bounce back email instances that fall within a certain date range, click Date, select a date range, and then click OK. If you click Custom Range, also type or select From and To dates, and then click OK.
- Click View Report, and then follow the prompts to download and open the Excel file.
Sample report...
