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Resetting a Forgotten Password

If you have forgotten your password, you may be able to have PolicyTech send you a link to reset it.

Important: The following must be true before you can reset your password:

The administrator has set you up to receive PolicyTech emails.
PolicyTech is not currently using a network service called Active Directory^® to keep the user list in PolicyTech synchronized with the network user list.

If you don't receive an email after following the steps below, contact your administrator, who can reset your password.

In the login window, click Forgot Password?

In the Username box, type the user name you normally use to log in, and then click Submit.

Note: If you've forgotten your user name, you will need to contact your administrator for help.

You should now see the message "Email sent." Close the Forgot Password? window.

Note: If you see the message "User not found in records" or "User does not have an email address," contact your administrator.

Check your inbox for an email with the following subject: "Reset Password for PolicyTech." Open the email, and then click the provided link.

Note: It could take several minutes for the email to be processed and sent to your inbox. If you don't receive an email, contact your administrator.

Type a new password, and then type it again to confirm it.

Click Save.