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Resetting a Forgotten Password

If you have forgotten your password, you may be able to have PolicyTech™ send you a link to reset it.

Important:

The document control administrator (DCA) has set you up to receive PolicyTech emails.
PolicyTech is not currently using a network service called Active Directory^® to keep the user list in PolicyTech synchronized with the network user list.

If you don't receive an email after following the steps below, contact your DCA, who can reset your password.

In the Username box, type the user name you normally use to log in, and then click Submit.

Note: If you've forgotten your user name, you will need to contact your DCA for help.

You should now see the message "Email sent." Close the Forgot Password? window.

Note: If you see the message "User not found in records" or "User does not have an email address," contact your DCA.

Check your in box for an email with the following subject: "Reset Password for PolicyTech." Open the email, and then click the provided link.

Note: It could take several minutes for the email to be processed and sent to your in box. If you don't receive an email, contact your DCA.