If you are assigned any task for a document or questionnaire, you will receive a notification email when it is time to perform that task. You will also receive notifications if one of your tasks includes a due date and the task becomes overdue. See Notification Lists below for descriptions of the notifications you could receive.
Important: You will receive notification emails only if the administrator has both set up PolicyTech to send out emails through your organization's email system and has included your email address in your user profile. If this is not the case, the task notifications are posted to the PolicyTech Inbox. See Using the Messages Inbox for details.
If you receive a notification email, do the following:
The tables below show what notifications users with each role might receive and links to topics that explain how to act on those notifications.
Notes:
|
Email Name & Default Subject |
Description |
Help Topic Links |
---|---|---|
Name: Summary of Incomplete Tasks Subject:PolicyTech tasks summary |
Sent to task assignees on the configured interval with a list of all incomplete tasks. |
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Name: New Discussion Subject:New discussion: "[Discussion Title]" for "[Document Title]" |
Sent to designated recipients when a discussion is started. |
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Name: Discussion Reply Posted Subject:Discussion reply: "[Discussion Title]" for "[Document Title]" |
Sent to designated recipients when a discussion reply is posted. |
Email Name & Default Subject |
Description |
Help Topic Links |
---|---|---|
Name: Read/Complete Task Notification Subject: Required to read or complete: "[Document Title]" |
Sent to users assigned to read a document or complete a questionnaire. |
|
Name: Read/Complete Task Suspended Subject: No longer required to read or complete: "[Document Title]" |
Sent when a document or questionnaire moves to a different workflow status, causing a reading/completion task to be suspended. |
Not applicable. No action required. |
Email Name & Default Subject |
Description |
Help Topic Links |
---|---|---|
Name: Action Required on a Draft Document Subject: Prepare and submit draft document: "[Document Title]" |
Sent when a document owner task is assigned in the Settings step of the Properties Wizard. |
Creating a Document, Creating a Questionnaire (Overview), Working with Documents in Review and Approval, Working with a Revised or Declined Document or Questionnaire |
Name:Document Owner Assigned Subject: Your assignment to own one or more documents |
Sent went a document owner assignment changes. |
Creating a Document, Creating a Questionnaire (Overview), Working with Documents or Questionnaires in Review and Approval, Working with a Revised or Declined Document or Questionnaire |
Name: Proxy Author Assigned (for proxy authors only) Subject: Your assignment as proxy author of one or more documents |
Sent went a user is assigned as a document's or questionnaire's proxy author. |
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Name: Submit a Document for Review upon Request (for document owners only) Subject: Submission for review requested: [Document Title] |
Sent to the document owner when a proxy author requests that a document or questionnaire be submitted for review. |
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Name: Writing Complete Subject: Writing completed: "[Document Title]" |
Sent when all assigned writers have finished and the document or questionnaire is ready to submit for review. |
|
Name: Document Declined or Revised in Review Subject: Sent back to draft: "[Document Title]" |
Sent when all assigned reviewers have completed their tasks and the document or questionnaire is sent back to draft. |
Working with a Revised or Declined Document or Questionnaire |
Name: Document Declined or Revised in Approval Subject: Sent back to draft: "[Document Title]" |
Sent when all assigned approvers have completed their tasks and the document is sent back to draft. |
Working with a Revised or Declined Document or Questionnaire |
Name: Document Sent Back to Draft Subject: Sent back to draft: "[Document Title]" |
Sent when an administrator uses the Send to Draft option. |
Check with the administrator before deciding what to do next with this document. |
Name: Periodic Review of Document Required Subject: Examine document that expires [Date]: "[Document Title]" |
Sent when a periodic review of a document or questionnaire is due or near due. |
|
Name: Document Submitted for Periodic Review Subject: Due for periodic review: "[Document Title]" |
Sent when another user has submitted a document or questionnaire for periodic review. |
|
Name: Check Document Link Subject:Document link may need to be updated: "[Document Title]" |
Sent when a link in a document needs to be checked. |
|
Name: Document Replacement Pending Subject:Document replacement pending: "[Document Title]" |
Sent when another user has set one of the owner's/proxy author's documents to be replaced. |
|
Name: Document Edited in Its Current State Subject:Approved document modified: "[Document Title]" |
Sent when an administrator edits an approved document in its current state (without going through another review and approval process). |
Not applicable. Contact the person named in the email with questions or concerns. |
Name: Master Document Edited in Its Current State (possible only if Localization Workflow Module has been enabled) Subject:Approved document modified: "[Document Title]" |
Sent to document owners and proxy authors of localized copies when the master document is modified in its current state (as opposed to creating a new version). |
If your localized copy is still in draft, use Compare/Replace to identify master document changes, and then make changes to your copy as needed (see |
Name: Document Set as Approved Subject:Set as approved: "[Document Title]" |
Sent when an administrator sets a document or questionnaire as approved. |
Not applicable. Contact the person named in the email with questions or concerns. |
Name: No Revision Necessary Subject:No revision necessary: "[Document Title]" |
Sent to the assigned proxy author when a document or questionnaireis due for review and the document owner specifies that no revision is necessary. If an administrator specifies that no revision is necessary, the document owner will also be notified. |
Not applicable. Contact the person named in the email with questions or concerns. |
Name: Writer Task Complete Subject:[Full Name] finished writing: "[Document Title]" |
Sent when an assigned writer clicks Finished Writing. |
Not applicable. No action required. |
Name:Reviewer Task Complete Subject:[Full Name] reviewed: "[Document Title]" |
Sent when an assigned reviewer accepts, declines, or revises a document, or accepts or declines a questionnaire. |
Not applicable. No action required. |
Name: Review Level Complete Subject:Level [Level Number] review completed: "[Document Title]" |
Sent when all required reviewers on a specific level have accepted the document or questionnaire and a subsequent review level exists. |
Not applicable. No action required. |
Name: Review Cycle Complete - Document Moved to Approval Subject:Sent to approval: "[Document Title]" |
Sent when a document or questionnaire is accepted by all required reviewers and moved to approval. |
Not applicable. No action required. |
Name: Approver Task Complete Subject:[Full Name] reviewed: "[Document Title]" |
Sent when an assigned approver accepts, declines, or revises a document, or accepts or declines a questionnaire. |
Not applicable. No action required. |
Name: Approval Level Complete Subject:Level [Level Number] approval complete: "[Document Title]" |
Sent when all required approvers on a specific level have accepted the document or questionnaire and a subsequent review level exists. |
Not applicable. No action required. |
Name: Approval Cycle Complete - Document Approved Subject:Approved: "[Document Title]" |
Sent when a document or questionnaire is accepted by all required approvers and moved to published or pending. |
Not applicable. No action required. |
Name: Escalation Summary for Document Owners and Proxy Authors Subject:Documents with overdue tasks |
Sent on the configured interval with a list of overdue writing, review, approval, and reading tasks. |
Not applicable. Follow up with task assignees as required. |
Email Name & Default Subject |
Description |
Help Topic Links |
---|---|---|
Name: Writer/Collaborator Task Notification Subject:Writing collaboration required: "[Document Title]" |
Sent to users assigned as writers on a document or questionnaire. |
Collaborating on (Helping to Write) a Document or Questionnaire (for assigned writers) |
Name: Collaboration Task Suspended Subject:No collaboration required: "[Document Title]" |
Sent when a document or questionnaire moves to a different workflow status, causing a collaboration task to be suspended. |
Not applicable. No action required. |
Email Name & Default Subject |
Description |
Help Topic Links |
---|---|---|
Name: Reviewer Task Notification Subject:Review required: "[Document Title]" |
Sent to users assigned as reviewers on a document or questionnaire. |
|
Name: Review Task Suspended Subject:No review required: "[Document Title]" |
Sent when a document or questionnaire moves to a different workflow status, causing a review task to be suspended. |
Not applicable. No action required. |
Email Name & Default Subject |
Description |
Help Topic Links |
---|---|---|
Name: Approver Task Notification Subject:Approval required: "[Document Title]" |
Sent to users assigned as approvers on a document or questionnaire. |
|
Name: Approval Task Suspended Subject:No approval required: "{{ Document Title }}" |
Sent when a document or questionnaire moves to a different workflow status, causing an approval task to be suspended. |
Not applicable. No action required. |
Name: Document Edited in Its Current State Subject:Approved document modified: "[Document Title]" |
Sent when an administrator edits an approved document in its current state. |
Not applicable. Contact the person named in the email with questions or concerns. |
Name: No Revision Necessary Subject:No revision necessary: "[Document Title]" |
Sent when a document or questionnaire is due for review and the document owner specifies that no revision is necessary. |
Not applicable. Contact the person named in the email with questions or concerns. |
Email Name & Default Subject |
Description |
Help Topic Links |
---|---|---|
Name: Escalation Summary for Department Managers Subject:Users with overdue reading tasks |
Sent on the configured interval to the manager of users with overdue reading/completion tasks. |
Not applicable. Follow up with task assignees as required. |
Email Name & Default Subject |
Description |
Help Topic Links |
---|---|---|
Name: Document Reassignment Needed Subject:Reassign [Full Name]'s documents |
Sent when a user assigned the Document Owner role:
|
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Name: Document Import Complete Subject:Document import complete |
Sent when a requested document import is complete. |
Not applicable. No action required. |
Name: Document Export Complete Subject:Document export results |
Sent when a requested document export is complete. |
Not applicable. No action required. |
Name: User Synchronization Results Subject:Automated user synchronization results |
Sent to specified email addresses upon completion of a user synchronization. |
Not applicable. No action required. |
Name: User Synchronization Error Subject:Automated user synchronization error |
Sent to specified email addresses when an unexpected error occurs during a user synchronization. |
Not applicable. Fix the error described in the email. |
Name: Insufficient Licenses Subject:Insufficient licenses |
Sent when a user attempts to log in and one of the following is true:
|
Not applicable. Update your license, archive users, or inform users that they must wait until someone has logged out and freed up a concurrent license. |